Support

Have a question or found a bug? We're happy to help.

Frequently Asked Questions

Where does the outage data come from?

Outage Alerts BC fetches data directly from BC Hydro's public outage feed. The app is not affiliated with or endorsed by BC Hydro.

Why am I not receiving notifications?

Make sure notifications are enabled in the app's Settings screen and in your device's notification settings for Outage Alerts BC. Background refresh must also be turned on for alerts to stay current.

Does the app use my location?

Only if you enter an address or postal code in Settings for the "Nearby outage alerts" feature. The app does not use GPS or device location services. Your saved location stays on your device.

How do I remove a saved favourite?

Go to the Favourites tab, find the outage you want to remove, and tap "Remove favourite."

Contact Us

You can email us directly at support@laupin.ca, or use the form below.

We typically respond within 1–2 business days.

Thank you! Your message has been sent. We'll get back to you soon.